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Family Eye Center Optometry ReOpening & Offering Appointments!

During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:

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An Expectations Checklist—For All of Us

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Precautions You should Be Taking

  • ALL patient encounters will be by appointment. Walk-ins will not be allowed. Dispensing glasses/contacts by appointment – please call the office when you arrive. We will be coming out to your car to dispense glasses and contact lenses (curbside pickup).
  • All patients must complete a COVID-19 questionnaire upon arrival at the practice.
  • Appointments now require pre-registration on our website.
  • We ask that you arrive at your appointment alone unless you are a minor and require adult supervision then we will allow one caregiver inside with the child.
  • Patients may be asked to wait in their car for their appointment, depending on how many people are in the practice at any given time
  • We ask that upon entering our clinic, that you immediately wash your hands with soap and water or hand sanitizer.
  • Anyone who enters the building will be required to wear protective covering over their nose and mouth such as a face mask, bandana or scarf.
  • We may ask you to leave the office if you show flu-like signs, cold/fever, or coughing.
  • We will be practicing safe distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.
  • Staff will not shake hands with any of our patients. Please don’t take it personally. 🙂
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Steps Our Practice is Taking

  • Appointment times will be spaced further apart to ensure social distancing.
  • Hand sanitation stations are available at the entrance and throughout the practice.
  • All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including gloves, masks and face-shields.
  • Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
  • Every chair will be disinfected between each use.
  • Each pre-testing and examination rooms including the instruments are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
  • We will disinfect frames after a patient has contact with them.
  • Regularly cleaning and disinfecting door handles, counters, reception room areas, and all spaces where public interaction occurs.
  • Limiting the number of patients in the office or any area at one time.
  • We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
  • All reading material has been removed from the waiting area.
  • Pens will be sanitized after each use by a patient.
  • No signatures on credit card receipts – touchless transactions when possible.
  • Deep cleaning at the end of each day.
  • Follow up phone calls or telehealth video conferencing will be used as often as possible.
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We Are Now OPEN!

Ask us about our
1) Safe In-Office Appointments
2) Telehealth Consultations
3) Free Shipping Of Contact Lens Supply To Home
4) Eyeglasses Repairs

Call/text or email us at 650-654-2015 or info@familyeyeco.com for an appointment.